{"id":1427,"date":"2022-03-16T08:37:22","date_gmt":"2022-03-16T08:37:22","guid":{"rendered":"https:\/\/migoda.vn\/ky-nang-phong-van-xin-viec-ban-hang-1647419835"},"modified":"2023-04-20T06:33:46","modified_gmt":"2023-04-20T06:33:46","slug":"ky-nang-phong-van-nhan-vien-ban-hang","status":"publish","type":"post","link":"https:\/\/migoda.vn\/blog\/ky-nang-phong-van-nhan-vien-ban-hang\/","title":{"rendered":"Ph\u1ecfng v\u1ea5n nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng – 10 c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn nh\u1ea5t – JobsGO Blog"},"content":{"rendered":"
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Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u1ef1c ra l\u00e0 m\u1ed9t v\u1ecb tr\u00ed r\u1ea5t t\u1ed1t b\u1edfi n\u00f3 gi\u00fap b\u1ea1n h\u1ecdc \u0111\u01b0\u1ee3c nhi\u1ec1u k\u0129 n\u0103ng c\u1ea7n thi\u1ebft trong cu\u1ed9c s\u1ed1ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, c\u00f9ng JobsGO t\u00ecm hi\u1ec3u ngay nh\u00e9! <\/strong><\/span><\/p>\n

Nhi\u1ec1u ng\u01b0\u1eddi ngh\u0129 r\u1eb1ng, \u0111i ph\u1ecfng v\u1ea5n l\u00e0m nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/b> th\u00ec ch\u1ec9 c\u1ea7n t\u00f9y c\u01a1 \u1ee9ng bi\u1ebfn l\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0o l\u00e0m. Tuy nhi\u00ean \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 ZARA, H&M\u2026 l\u1ea1i c\u00f3 ti\u00eau ch\u00ed tuy\u1ec3n d\u1ee5ng r\u1ea5t kh\u1eaft khe v\u1edbi v\u1ecb tr\u00ed n\u00e0y. V\u00ec v\u1eady vi\u1ec7c chu\u1ea9n b\u1ecb t\u1ed1t tr\u01b0\u1edbc khi \u0111i ph\u1ecfng v\u1ea5n l\u00e0 c\u1ea7n thi\u1ebft. Sau \u0111\u00e2y l\u00e0 10 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng <\/b>v\u00e0 c\u00e1ch tr\u1ea3 l\u1eddi m\u1eabu m\u00e0 JobsGO chu\u1ea9n b\u1ecb gi\u00fap c\u00e1c b\u1ea1n ghi \u0111i\u1ec3m cao v\u1edbi nh\u00e0 tuy\u1ec3n d\u1ee5ng.<\/span><\/p>\n

\"Ph\u1ecfng<\/span><\/p>\n

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B\u1ea1n \u0111ang \u0111\u1ecdc: Ph\u1ecfng v\u1ea5n nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng – 10 c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn nh\u1ea5t – JobsGO Blog<\/a><\/span><\/p>\n<\/div>\n

1. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i m\u1ed9t ch\u00fat v\u1ec1 b\u1ea3n th\u00e2n \u0111\u01b0\u1ee3c kh\u00f4ng?<\/b><\/span><\/h2>\n

\u0110\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n ch\u1ee9ng t\u1ecf kh\u1ea3 n\u0103ng giao ti\u1ebfp \u0111\u1ec3 n\u00f3i v\u1ec1 cu\u1ed9c s\u1ed1ng, c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd. H\u00e3y ch\u1ee9ng t\u1ecf r\u1eb1ng b\u1ea1n c\u00f3 th\u00e0nh t\u00edch v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ea1t t\u1edbi th\u00e0nh c\u00f4ng b\u1edfi \u0111\u1ea1t th\u00e0nh t\u00edch li\u00ean t\u1ee5c l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng c\u1ee7a ngh\u1ec1 b\u00e1n h\u00e0ng. <\/span><\/p>\n

D\u00f9 ch\u01b0a c\u00f3 kinh nghi\u1ec7m v\u1ec1 b\u00e1n h\u00e0ng th\u1eddi trang<\/b> nh\u01b0ng b\u1ea1n \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00e0nh c\u00f4ng \u1edf c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nh\u01b0 h\u1ecdc t\u1eadp, ho\u1eb7c t\u00edch c\u1ef1c tham gia c\u00e1c bu\u1ed5i workshop, event \u0111\u1ec3 h\u1ecdc h\u1ecfi v\u1ec1 ng\u00e0nh th\u1eddi trang \u2026 H\u00e3y nh\u1edb s\u1ef1 th\u1ec3 hi\u1ec7n trong qu\u00e1 kh\u1ee9 ch\u00ednh l\u00e0 d\u1ef1 \u0111o\u00e1n ch\u00ednh x\u00e1c cho t\u01b0\u01a1ng lai.<\/span><\/p>\n

>> <\/i>3 b\u01b0\u1edbc gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n \u1ea5n t\u01b0\u1ee3ng khi ph\u1ecfng v\u1ea5n xin vi\u1ec7c<\/i><\/span><\/p>\n

2. B\u1ea1n c\u00f3 bi\u1ebft \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i l\u00e0 ai kh\u00f4ng?<\/b><\/span><\/h2>\n

B\u1ea1n n\u00ean t\u00ecm hi\u1ec3u tr\u01b0\u1edbc th\u00f4ng tin c\u1ee7a c\u00f4ng ty, c\u00e1c m\u1eabu m\u00e3 s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o, \u0111\u1ecdc nh\u1eefng feedback c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m th\u1eddi trang h\u1ecd t\u1eebng mua, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/b> v\u00e0 c\u00f4ng ty,\u2026 \u0111\u1ec3 ch\u1ee9ng minh r\u1eb1ng b\u1ea1n c\u00f3 quan t\u00e2m v\u00e0 th\u1ef1c s\u1ef1 nghi\u00eam t\u00fac v\u1edbi c\u00f4ng vi\u1ec7c trong t\u01b0\u01a1ng lai.<\/span><\/p>\n

3. Theo b\u1ea1n y\u1ebfu t\u1ed1 n\u00e0o quy\u1ebft \u0111\u1ecbnh h\u00e0nh vi mua h\u00e0ng c\u1ee7a kh\u00e1ch?<\/b><\/span><\/h2>\n

\u0110\u1ec3 v\u1ea5n \u0111\u00e1p th\u1eafc m\u1eafc n\u00e0y b\u1ea1n c\u1ea7n linh \u0111\u1ed9ng v\u00e0 t\u1ec9nh t\u00e1o .B\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 v\u1ea5n \u0111\u00e1p : \u201c T\u00f4i ngh\u0129 th\u00e1i \u0111\u1ed9 b\u00e1n h\u00e0ng v\u00e0 s\u1ef1 nh\u1ea1y b\u00e9n trong vi\u1ec7c ch\u1edbp l\u1ea5y t\u00e2m \u00fd ng\u01b0\u1eddi mua l\u00e0 2 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh h\u00e0nh \u0111\u1ed9ng \u0111\u1ebfn h\u00e0nh vi mua h\u00e0ng c\u1ee7a ng\u01b0\u1eddi mua \u201d .<\/span><\/p>\n

4. K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng th\u1eddi trang c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean c\u1ea7n c\u00f3 l\u00e0 g\u00ec?<\/b><\/span><\/h2>\n

C\u00f4ng vi\u1ec7c n\u00e0o c\u0169ng c\u00f3 \u0111\u1eb7c th\u00f9 ri\u00eang v\u00e0 t\u00ednh ch\u1ea5t ri\u00eang. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi v\u1ecb tr\u00ed nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/b> th\u00ec ph\u1ea3i \u0111\u00f2i h\u1ecfi r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng, trong \u0111\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp, thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c coi l\u00e0 quan tr\u1ecdng nh\u1ea5t. B\u1edfi v\u00ec, m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a b\u00e1n h\u00e0ng l\u00e0 ch\u1ed1t \u0111\u01a1n v\u00e0 b\u00e1n \u0111\u01b0\u1ee3c c\u00e0ng nhi\u1ec1u m\u1eb7t h\u00e0ng c\u00e0ng t\u1ed1t. N\u1ebfu b\u1ea1n kh\u00f4ng ti\u1ebfp c\u1eadn ng\u01b0\u1eddi d\u00f9ng, kh\u00f4ng thuy\u1ebft ph\u1ee5c ng\u01b0\u1eddi d\u00f9ng tin t\u01b0\u1edfng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n th\u00ec ch\u1eafc ch\u1eafn kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng mua h\u00e0ng v\u00e0 \u0111\u00e2y \u0111\u01b0\u1ee3c coi l\u00e0 th\u1ea5t b\u1ea1i.<\/span><\/p>\n

Trong th\u1eddi \u0111\u1ea1i l\u00fac b\u1ea5y gi\u1edd, ngo\u00e0i k\u1ef9 n\u0103ng n\u00e0y ra b\u1ea1n n\u00ean b\u1ed5 tr\u1ee3 k\u1ef9 n\u0103ng v\u1ec1 ng\u00e0nh h\u00e0ng, gi\u1ea3i quy\u1ebft v\u00e0 x\u1eed l\u00fd y\u1ebfu t\u1ed1, hay k\u1ef9 n\u0103ng ti\u1ebfp c\u1eadn th\u1ecb tr\u01b0\u1eddng c\u0169ng l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng kh\u00e1 quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n t\u00ecm ki\u1ebfm v\u00e0 l\u1ef1a ch\u1ecdn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng c\u1ee7a m\u00ecnh .<\/span><\/p>\n

5. B\u1ea1n c\u00f3 \u0111\u00e1nh gi\u00e1 g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng?<\/b><\/span><\/h2>\n

\u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 ph\u1ecfng v\u1ea5n. H\u00e3y n\u00eau l\u00ean \u01b0u \u0111i\u1ec3m c\u1ee7a m\u1eabu s\u1ea3n ph\u1ea9m v\u00e0 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng c\u1ee7a lo\u1ea1i s\u1ea3n ph\u1ea9m thu\u1ed9c nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng n\u00e0o. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng v\u00e0 s\u1ef1 am hi\u1ec3u c\u1ee7a b\u1ea1n so v\u1edbi ng\u00e0nh n\u00e0y .<\/span><\/p>\n

6. Khi t\u01b0 v\u1ea5n cho m\u1ed9t kh\u00e1ch h\u00e0ng b\u1ea1n s\u1ebd t\u01b0 v\u1ea5n g\u00ec?<\/b><\/span><\/h2>\n

L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u1eddi trang<\/b> hay m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/b> n\u00e0o c\u0169ng v\u1eady, kh\u00f4ng c\u1ea7n l\u00e0 ng\u01b0\u1eddi n\u00f3i hay nh\u1ea5t. L\u1eafng nghe c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch t\u01b0 v\u1ea5n hi\u1ec7u qu\u1ea3. H\u00e3y h\u1ecfi nh\u1eefng c\u00e2u ng\u1eafn v\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi.<\/span><\/p>\n

V\u00ed d\u1ee5 : H\u00e3y h\u1ecfi kh\u00e1ch v\u1ec1 s\u1edf tr\u01b0\u1eddng th\u00edch nghi c\u1ee7a kh\u00e1ch v\u1edbi lo\u1ea1i s\u1ea3n ph\u1ea9m th\u1ebf n\u00e0o, kh\u00e1ch th\u00edch m\u1eb7c nh\u01b0 th\u1ebf n\u00e0o, v\u1ec1 v\u1eadt li\u1ec7u, trong tr\u01b0\u1eddng h\u1ee3p n\u00e0o, \u2026 \u0111\u1ec3 thu\u1eadn ti\u1ec7n t\u00ecm lo\u1ea1i s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng th\u00edch .<\/span><\/p>\n

7. N\u1ebfu g\u1eb7p m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh b\u1ea1n s\u1ebd x\u1eed l\u00fd th\u1ebf n\u00e0o?<\/b><\/span><\/h2>\n

C\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/b> n\u00e0y c\u00f3 m\u1ee5c \u0111\u00edch \u0111\u1ec3 nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 tr\u1ef1c ti\u1ebfp k\u1ef9 n\u0103ng giao ti\u1ebfp, thuy\u1ebft ph\u1ee5c, k\u1ef9 n\u0103ng x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n ra sao. V\u00ec th\u1ebf b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi: vi\u1ec7c ph\u1ea3i ti\u1ebfp x\u00fac v\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh l\u00e0 chuy\u1ec7n th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra \u0111\u1ed1i v\u1edbi m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng<\/b>. <\/span><\/p>\n

B\u1ea1n c\u1ea7n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c l\u1eddi n\u00f3i v\u00e0 h\u00e0nh vi c\u1ee7a m\u00ecnh gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng hi\u1ec3u ra v\u1ea5n \u0111\u1ec1 v\u00e0 ho\u1ea1t b\u00e1t trong vi\u1ec7c n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 t\u1eeb t\u1eeb th\u00e1o g\u1ee1 s\u1ef1 c\u1ed1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i.<\/span><\/p>\n

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Xem th\u00eam: 10 “K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng tuy\u1ec7t \u0111\u1ec9nh”<\/a><\/span><\/p>\n<\/div>\n

8. B\u1ea1n ph\u1ea3n \u1ee9ng th\u1ebf n\u00e0o v\u1edbi l\u1eddi ph\u00ea b\u00ecnh?<\/b><\/span><\/h2>\n

C\u00e2u v\u1ea5n \u0111\u00e1p v\u1eeba l\u00f2ng nh\u1ea5t m\u00e0 nh\u00e0 tuy\u1ec3n d\u1ee5ng mong \u0111\u1ee3i l\u00e0 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi \u0111\u01b0a ra \u0111\u01b0\u1ee3c v\u00ed d\u1ee5 minh ho\u1ea1 k\u00e8m theo. H\u00e3y k\u1ec3 v\u1ec1 m\u1ed9t tr\u01b0\u1eddng h\u1ee3p b\u1ea1n b\u1ecb \u00f4ng ch\u1ee7 c\u0169 khi\u1ec3n tr\u00e1ch v\u00e0 kinh nghi\u1ec7m tay ngh\u1ec1 b\u1ea1n h\u1ecdc \u0111\u01b0\u1ee3c t\u1eeb \u0111\u00f3 v\u00e0 k\u1ebft th\u00fac b\u1eb1ng c\u00e2u : \u201c T\u00f4i ngh\u0129 ph\u00ea b\u00ecnh l\u00e0 b\u00e0i h\u1ecdc kinh nghi\u1ec7m thi\u1ebft y\u1ebfu v\u00e0 c\u1ea7n c\u00f3 trong quy tr\u00ecnh thao t\u00e1c \u0111\u1ec3 c\u1ea3i t\u1ed5 n\u00f3 ng\u00e0y m\u1ed9t t\u1ed1t h\u01a1n \u201d .<\/span><\/p>\n

9. B\u1ea1n c\u00f3 c\u00e2u h\u1ecfi g\u00ec cho ch\u00fang t\u00f4i kh\u00f4ng?<\/b><\/span><\/h2>\n

C\u00e2u h\u1ecfi n\u00e0y lu\u00f4n Open \u1edf to\u00e0n b\u1ed9 nh\u1eefng cu\u1ed9c ph\u1ecfng v\u1ea5n v\u00e0 l\u00e0m nh\u1eefng \u1ee9ng vi\u00ean ho\u1ea3ng s\u1ee3. L\u00fac n\u00e0y b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 h\u1ecfi 1 s\u1ed1 \u00edt c\u00e2u nh\u01b0 :<\/span><\/p>\n